Frequently Asked Questions

Q: Do your products contain nickel?
No, all of our products are solid 92.5% Sterling Silver. No nickel.
Q: Are your products really handcrafted?
Yes, right down to the chains which are made link by link.
Q: What are my shipping options?
We offer free shipping on ALL orders. There is no minimum order value. If you really can't wait to get your Nusa, express shipping is available.
Q: Do you ship internationally?
Yes, we ship to most countries worldwide.
Q: What payment options do you provide?
We accept all major credit and debit cards, and PayPal.
Q: What taxes or duties must I pay?
Our products are shipped from the UK and no taxes or customs is payable by UK customers. Customers in other countries may be subject to taxes in their country. Many countries have a threshold below which taxes are not payable. For example, the US currently allows you to import to the value of $800 before duty or taxes are payable.
Q: Can I cancel an order?
Once an order has been shipped, it cannot be canceled. In the event that you have made a mistake, please contact us immediately and we will endeavor to correct the problem.
Q: What is your returns policy?
We are confident that you will love your Nusa, however in the unlikely event that you are not completely satisfied, we will happily offer an exchange or refund on your order. Please see our complete returns policy.
Q: Can I become a Nusa reseller?
If you're interested in reseller opportunities please contact us.